Stanton Furniture Store Delivery Details

StantonFurniture.com Delivery Information

At StantonFurniture.com, we are committed to providing a seamless delivery experience, ensuring that your furniture arrives safely and is set up exactly how you envision. Here’s everything you need to know about our delivery process:

Delivery Service Details

  • White Glove Delivery: Our full-service delivery includes bringing your furniture into your home, placing it in the room of your choice, removing packaging, and providing basic assembly. In some cases, we partner with trusted local furniture stores to fulfill your delivery and servicing. In this case, the local store will contact you with delivery scheduling. 

Current Delivery Areas

Currently, we deliver to select zip codes in Oregon. Please check back frequently as we expand to new areas. We currently deliver to NW Oregon, Central Oregon, and zip codes in between, including:

  • The Portland (PDX) Metro area
  • Salem
  • Eugene
  • The Northern Oregon Coast
  • The Dalles
  • Bend/Redmond/Sunriver

If you cannot complete checkout due to living outside these areas, please contact us for a custom delivery quote.

Free Delivery Qualification

We offer free full-service delivery and assembly with qualified purchases based on your zip code’s proximity to the PDX metro area:

  • PDX Metro Area: Free delivery for orders of $999 or more.
  • Salem Area, Extended PDX Metro: Free delivery for orders of $1499 or more.
  • Eugene Area, Bend/Redmond/Sunriver, The Dalles/Hood River: Free delivery for orders of $1999 or more.

Delivery Schedule

  • Days: Deliveries are made Tuesday through Saturday.
  • Appointment Confirmation: Once your order arrives, you’ll be notified to schedule a delivery. The day before, you’ll receive a text and email with a 3-hour appointment window. Please confirm your availability to ensure smooth delivery.

What to Expect on Delivery Day

  • Room Placement: The delivery team will place your new furniture in the room of your choice. Please decide where the item will go before they arrive.
  • Packaging Disposal: We handle the removal and disposal of all packaging materials.
  • Basic Assembly: Simple assembly tasks are included for your convenience.
  • Important Note: Delivery teams cannot move or remove existing furniture, electronics, or other household items due to insurance restrictions.

Delivery Policies

  • Upstairs Carry Limit: Delivery teams can carry items up to two flights of stairs (maximum of 15 steps per flight).

  • Sofa Disassembly and Re-Assembly:
    If your sofa needs to be disassembled and reassembled to fit through tight spaces, an additional fee of $99 per piece will apply.

  • Furniture Fit Disclaimer:
    It is your responsibility to ensure that furniture will fit through all doorways, stairwells, hallways, and corners into the desired location.
    For tight fits, drivers may require you to sign a damage waiver before attempting delivery.
    StantonFurniture.com is not responsible for furniture that is too large to be delivered or set up in your home.
    Delivery fees will not be refunded for furniture that cannot be delivered due to size issues.

  • Special Delivery Requirements:
    Please notify us in advance of any special delivery needs, including:

    • Narrow roads or driveways that require small trucks.
    • Time restrictions for deliveries due to local ordinances.
    • Proof of insurance for high-rise or condominium buildings.
    • Service elevator reservations.
      Orders canceled or rescheduled due to uncommunicated special requirements will incur the appropriate fees.

  • Floor Protection:
    You are responsible for protecting your floors by laying down rugs, blankets, or cardboard before delivery. StantonFurniture.com is not responsible for any floor damage.

  • Rescheduling Deliveries:
    Your delivery date is scheduled once we receive your items from the manufacturer.
    If you need to change your delivery date, please do so at least 48 hours prior to your scheduled delivery, or you will be charged an additional fee.

  • Delivery Day Window:
    You agree to be available from 8 a.m. to 8 p.m. on your scheduled delivery day. The delivery partner will confirm a specific 3-hour delivery window by 9 p.m. the day before.

  • Authorized Adult Requirement:
    An authorized adult must be home during the scheduled delivery window to inspect and sign for the items. If no adult is present, an additional delivery fee will be charged to reschedule.

Acceptance and Inspection

  • Customer Responsibility: It is your responsibility to thoroughly inspect all furniture and accessories at the time of delivery.
    Any damage to furniture, damage to packaging, missing items, or other issues must be noted in writing on the delivery paperwork before signing.

  • Signature Policy:
    If you sign for an item without inspection, you accept the shipment "as is" and will be fully responsible for any replacements (including freight costs) or repair costs for damages later discovered.
    Once signed for, StantonFurniture.com is not responsible for repairing or replacing damaged items.

  • Notifying StantonFurniture.com:
    If you notice damage during delivery, contact us immediately while the delivery team is still present. If you cannot reach us, note the damage in detail on the delivery ticket and accept the merchandise.
    The customer service team will follow up to resolve the issue as quickly as possible. In most cases, problems can be resolved without returning the furniture.

  • Refusing a Delivery: Please note that refusing a delivery may result in additional delivery charges.

  • Shipping Damage: If items are damaged during shipping, you must notify StantonFurniture.com within 48 hours of delivery. After 48 hours, issues are considered warranty-related. You must send digital photos clearly showing the damage for us to proceed with resolving the issue.

For any questions or concerns, our customer service team is here to assist and ensure a smooth and satisfying delivery experience.